Effective Date: 26 July 2026
At EduRes (Educational Resources), we strive to ensure that every order reaches you accurately and in excellent condition. To provide complete peace of mind, we offer Open Parcel Delivery, allowing you to inspect your order before accepting it.
Open Parcel Delivery
Upon delivery, you are encouraged to open and inspect your parcel in the presence of the delivery rider. Please verify that:
- The correct products have been delivered.
- The quantity matches your order.
- The products are free from visible damage or defects.
Any issue must be reported immediately during the delivery process.
Wrong or Incorrect Items
If you receive a product that is different from what you ordered:
- The incorrect item must be returned to the delivery rider at the time of delivery.
- The item will be exchanged for the correct product as soon as possible, subject to availability.
- If the correct item is unavailable, a full refund for the incorrect product will be issued.
Refund Policy
Refunds are applicable in the following situations:
1. Individual Product Refund
If only one or more items in your order are incorrect and cannot be replaced, you will receive a full refund for the affected product(s).
2. Entire Order Incorrect
If your entire order is incorrect and you choose not to accept it:
- A full refund of the order amount will be issued.
- The delivery charges paid for that order will also be refunded.
Refunds will be processed using the original payment method or another mutually agreed method within 3–7 business days after verification.
Returns After Delivery
Once an order has been inspected and accepted by the customer, we are generally unable to accept returns or exchanges unless:
- The product has a manufacturing defect.
- The wrong item was delivered but could not reasonably be identified during the open parcel inspection.
Claims in such cases must be reported within 24 hours of delivery with clear photographs and your order number.
Non-Returnable Items
The following items cannot be returned or exchanged after acceptance unless they are defective or incorrect:
- Used or opened stationery items.
- Books, notebooks, or copies that have been written in.
- Products damaged due to misuse, mishandling, or normal wear and tear.
Order Cancellations
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will instead be subject to this Returns & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team at 03083336674 with your order number and relevant details. We will do our best to resolve your concern promptly.